Help & Customer Service
Hello. What can we help you with?
Your Orders
Track packages, return items, or cancel a delivery.
Payments & Wallet
Manage automated payouts, withdrawal PINs, and limits.
Account Discovery
Set up 2SV, verify your identity, or change your email.
Popular Topics
How do I enable Two-Step Verification?
Go to your Personal Hub under Login & Security. Click "Setup Now" in the 2SV section. You'll need an authenticator app like Google Authenticator or Authy to scan the QR code and confirm your link.
How can I increase my Wallet Limits?
Wallet limits are based on your Trust Level. Linking your phone increases you to Level 2. To reach Elite (Level 3), you must link your BVN or upload a Government ID through the Verification Wizard in your profile.
When will I receive my Automated Payout?
Payouts are processed based on your chosen frequency (Daily, Weekly, or Monthly). Ensure your wallet balance exceeds your defined threshold. You can manage these settings in Wallet > Payout Settings.
What is the return window for products?
Most items purchased on Servana can be returned within 7 days of delivery. Digital services and certain perishable goods may have different policies. Check your Order Details for specific return eligibility.
Still need help?
Our world-class support team is available 24/7 to assist you with any issues.