Last Updated: July 1, 2026 | Servana Nigeria (Nortbitech Groups) | support@servana.ng

Community Guidelines

Servana is built on trust between customers, vendors, service providers, and delivery partners. These Community Guidelines set expectations for respectful interaction across our platform.

1. Our Community Values

• Respect: Treat every user with dignity regardless of background, role, or location
• Honesty: Provide accurate information in listings, reviews, and communications
• Safety: Prioritize the physical and digital safety of all community members
• Fairness: Engage in good-faith transactions and dispute resolution
• Responsibility: Take accountability for your actions on the platform

2. Reviews & Ratings

Reviews help other users make informed decisions. When writing reviews:

• Base reviews on your actual experience with the product or service
• Be specific and constructive — explain what was good or what could improve
• Do not include personal attacks, profanity, or discriminatory language
• Do not post reviews for transactions you did not complete
• Do not offer or accept incentives (discounts, free products) in exchange for reviews
• Do not post revenge reviews in response to disputes

Servana may remove reviews that violate these guidelines without notice.

3. In-App Messaging & Chat

Use Servana's messaging features for transaction-related communication:

• Keep conversations professional and relevant to the order or booking
• Do not send unsolicited marketing, spam, or promotional content
• Do not share offensive, threatening, or sexually explicit messages
• Do not attempt to move transactions off-platform to avoid fees
• Do not share sensitive personal information (bank PINs, passwords) in chat
• Report harassment or inappropriate messages immediately

4. Respect for Delivery Partners & Service Providers

• Provide accurate delivery addresses and access instructions
• Be available or designate someone to receive deliveries
• Treat delivery partners and service providers with courtesy
• Do not request services outside the agreed scope without fair compensation
• Tips are appreciated but never required

5. Respect for Customers

Vendors and providers must:

• Honor stated prices, descriptions, and delivery timelines
• Respond to customer inquiries within 48 hours
• Handle complaints professionally and work toward resolution
• Not discriminate against customers based on protected characteristics

6. Prohibited Behavior

• Harassment, bullying, or intimidation of any user
• Discrimination based on race, ethnicity, religion, gender, disability, age, or sexual orientation
• Sharing another person's private information without consent
• Creating fake accounts to manipulate ratings or promotions
• Coordinated review manipulation or rating schemes

7. Reporting Violations

If you encounter behavior that violates these guidelines:

1. Use the Report button on reviews, listings, or chat messages
2. Block users who are harassing you (Settings → Blocked Users)
3. Contact support at trust@servana.ng for serious violations
4. For immediate safety threats, contact local authorities first, then report to Servana

8. Consequences

Violations may result in: warning, content removal, temporary suspension, permanent account ban, or legal action for serious offenses. See our Acceptable Use Policy and Content Moderation Policy.

9. Contact

Community safety: trust@servana.ng · General support: support@servana.ng

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Questions? Contact support@servana.ng or privacy@servana.ng.