Last Updated: July 1, 2026 | Servana Nigeria (Nortbitech Groups) | support@servana.ng

Cookie Policy

This Cookie Policy explains how Servana uses cookies and similar tracking technologies on our website at servana.ng and how you can manage your preferences.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, keep you logged in, and understand how you use the site. Similar technologies include local storage, session storage, and pixel tags.

2. Cookies We Use

Essential Cookies (Required)

These cookies are necessary for the website to function and cannot be disabled:

• Session cookies: Maintain your login session and shopping cart
• Authentication tokens: Verify your identity across pages
• CSRF protection: Prevent cross-site request forgery attacks
• Security cookies: Detect suspicious activity and protect your account
• Load balancing: Distribute traffic across servers for performance

Functional Cookies

These enhance your experience but are not strictly required:

• Location preference: Remember your selected delivery city
• Language preference: Store your language selection
• Recently viewed: Products you recently browsed
• UI preferences: Display settings and layout choices

Analytics Cookies

These help us understand how visitors use our website:

• Page views and navigation: Which pages are visited and how users navigate
• Search queries: What users search for (anonymized)
• Performance metrics: Page load times and error rates
• Conversion tracking: How users move from browsing to purchase

Marketing Cookies

These track your activity to deliver relevant advertisements (only with your consent):

• Ad targeting: Show relevant promotions based on browsing history
• Retargeting: Remind you of products you viewed
• Campaign measurement: Measure effectiveness of marketing campaigns

3. Third-Party Cookies

Some cookies are set by third-party services we use:

• Google Analytics: Website usage analytics
• Google Maps: Location and mapping services
• Paystack / Flutterwave: Payment processing (during checkout only)
• Firebase: Push notification and analytics (mobile app)

4. Mobile App Tracking

The Servana mobile app does not use browser cookies but may use similar technologies including device identifiers, analytics SDKs, and local storage for app preferences. See our Privacy Policy for mobile data practices.

5. Managing Cookies

You can control cookies through:

• Browser settings: Most browsers allow you to block or delete cookies. Note that blocking essential cookies may prevent you from logging in or using the marketplace.
• Cookie consent banner: When visiting servana.ng, you can accept or decline non-essential cookies via our consent banner.
• Opt-out links: Google Analytics opt-out: tools.google.com/dlpage/gaoptout

6. Cookie Retention

• Session cookies: Deleted when you close your browser
• Persistent cookies: Remain for a set period (typically 30 days to 1 year)
• Authentication cookies: Expire after inactivity or logout

7. Updates

We may update this Cookie Policy when we add new services or tracking technologies. Check the "Last Updated" date at the top of this page.

8. Contact

Cookie and privacy questions: privacy@servana.ng

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Questions? Contact support@servana.ng or privacy@servana.ng.