Last Updated: July 1, 2026 | Servana Nigeria (Nortbitech Groups) | support@servana.ng

Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you and Servana (operated by Nortbitech Groups) governing your access to and use of the Servana mobile application, website at servana.ng, vendor dashboards, delivery partner tools, and all related services (collectively, the "Platform").

By creating an account, placing an order, making a booking, or otherwise using the Platform, you agree to these Terms. If you do not agree, you must not use Servana.

1. About Servana

Servana is a multi-service marketplace and logistics platform operating in Nigeria. We connect customers with independent third-party vendors, service providers, restaurants, hotels, healthcare professionals, and delivery partners. Our Platform enables you to:

• Shop: Browse and purchase products from verified vendors (groceries, electronics, fashion, household goods, and more).
• Book services: Schedule professional services including home repairs, technicians, cleaning, and skilled trades.
• Healthcare: Book appointments with licensed doctors and healthcare providers.
• Food & restaurants: Order meals for delivery or pickup.
• Gas delivery: Order cooking gas and fuel products for home delivery.
• Hotels & stays: Search and book accommodation.
• Delivery: Request parcel and on-demand delivery through our rider network.
• Wallet: Store funds, pay for orders, receive refunds, and transfer within the Platform.

Servana acts as an intermediary and technology platform. Unless explicitly stated, Servana is not the seller of third-party goods or the provider of third-party services.

2. Eligibility

You must be at least 18 years old and capable of forming a binding contract under Nigerian law to use Servana. By registering, you represent that all information you provide is accurate and current. Business accounts must be registered by authorized representatives with valid CAC documentation where applicable.

3. Account Registration & Security

You are responsible for maintaining the confidentiality of your login credentials, wallet PIN, and any authentication factors. You are liable for all activity under your account. Notify us immediately at security@servana.ng if you suspect unauthorized access. Servana may suspend or terminate accounts that violate these Terms or pose a security risk.

4. User Roles

The Platform supports multiple roles, each subject to additional terms:

• Customers — browse, order, book, pay, and receive deliveries.
• Vendors — list and sell products; subject to Vendor Terms.
• Service Providers — offer professional services; subject to Service Provider Terms.
• Delivery Partners — fulfill deliveries; subject to Delivery Partner Terms.

5. Orders, Bookings & Transactions

When you place an order or booking, you make an offer to the relevant vendor or provider. A contract is formed when they accept and confirm your request. Prices, availability, delivery times, and service scope are set by third parties unless Servana explicitly states otherwise. Servana may cancel orders affected by pricing errors, fraud, or policy violations.

6. Payments

Payments are processed through licensed payment partners including Paystack and Flutterwave. Accepted methods include debit/credit cards, bank transfer, USSD, mobile money, cash on delivery (where available), and Servana Wallet. All prices are in Nigerian Naira (NGN) unless stated otherwise. Wallet usage is governed by our Wallet Terms. See our Payment Policy for full details.

7. Delivery & Fulfillment

Delivery is coordinated through Servana and independent delivery partners. Estimated times are indicative, not guaranteed. Risk of loss for physical goods generally transfers upon confirmed delivery to your specified address. See our Shipping & Delivery Policy.

8. Cancellations, Returns & Refunds

Cancellation rights, return windows, and refund eligibility vary by product category, vendor, and service type. Please review our Cancellation Policy, Refund & Return Policy, and Booking Policy before transacting.

9. Prohibited Conduct

You may not use the Platform to engage in fraud, harassment, illegal sales, counterfeit goods, money laundering, circumvention of platform fees, manipulation of reviews, or any activity prohibited under our Acceptable Use Policy. Violations may result in immediate suspension, forfeiture of wallet balances where permitted by law, and referral to law enforcement.

10. Intellectual Property

Servana trademarks, logos, software, and design elements are owned by Nortbitech Groups. You may not copy, modify, or distribute Platform content without written permission. User-generated content is subject to our Intellectual Property Policy.

11. Privacy & Data Protection

Your use of Servana is also governed by our Privacy Policy, Cookie Policy, and Data Retention Policy, which comply with the Nigeria Data Protection Regulation (NDPR) and applicable international standards.

12. Disclaimers

The Platform is provided "as is" and "as available." Servana does not guarantee uninterrupted service, error-free operation, or the quality, safety, or legality of third-party offerings. See our full Disclaimer.

13. Limitation of Liability

To the maximum extent permitted by Nigerian law, Servana and its officers, directors, employees, and affiliates shall not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or business interruption arising from your use of the Platform. Our total liability for any claim shall not exceed the greater of (a) the fees you paid to Servana in the 12 months preceding the claim, or (b) ₦50,000.

14. Dispute Resolution

Disputes between users should first be raised through the in-app dispute center. Unresolved matters are handled per our Complaint Resolution Policy. These Terms are governed by the laws of the Federal Republic of Nigeria.

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email, in-app notification, or a notice on servana.ng. Continued use after changes take effect constitutes acceptance.

16. Contact

General inquiries: support@servana.ng · Legal: legal@servana.ng · Privacy: privacy@servana.ng

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Questions? Contact support@servana.ng or privacy@servana.ng.